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Financial Institution Fraud

Financial institutions have always been a target for criminals. But in this age of technological advancements and increases in organized criminal activity, financial institutions are finding it difficult to stay ahead of the fraudsters. Add to this the significant regulations related to the industry and it becomes clear that personnel…
0

Call Centre Agents Training

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be…
0

Purchasing and Procurement Fundamentals

Purchasing and procurement functions are about much more than bringing goods and services into an organization. They are the foundation of strong, collaborative relationships with suppliers. Since many companies source products from around the globe more frequently than ever, a procurement manager needs strong capabilities. These skills cannot just be…
0

Talent Management

Organizations recognize that they do better business when their people are engaged, motivated, and yes, talented. Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This course will provide you with just what it takes to have…
0

Six Sigma

Six Sigma is a set of qualitative and quantitative quality tools that can help a business improve their processes. The efficiency built into the business processes brings about improved profits, confidence and quality. Ultimately this effort is there to ensure customer satisfaction. The term Six Sigma comes from statistics to…
0

Workplace Health and Safety

This course aims to provide an understanding of the supervisor’s role in organizational health and safety. It will explore the requirements of due diligence, the rights of workers, supervisor and worker health and safety requirements, employee competency, and the role of Health and Safety Committees. The course will also look…
0

Safety in the Workplace

Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’s operation, not only saves the business…
0

Logistics and Supply Chain Management

The supply chain is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge. This course will introduce you to the basic concepts of supply chain management, including the…
0

Lean Process Management

Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to…
0

Process Improvement with GAP Analysis

Charles Kettering, an inventor for General Motors, once said, “A problem well-stated is half-solved.” The gap analysis tool can help you define problems and identify areas for process improvement in clear, specific, achievable terms. It can also help you define where you want to go and how you are going…
0

Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done.…
0

Employee Dispute Resolution

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just…
0

Supervisory Skills Development

This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. It is designed to help learners overcome many of the supervisory problems that they will encounter…
0

Stress Management

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This course explores the causes of such stress, and…
0

Strategic Planning

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values,…
0

Skills for the Administrative Assistant

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The…
0

Selling Smarter

It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The back-slapping, high pressure, joke-telling salesperson has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed,…
10

Sales: Prospecting for Leads Like a Pro

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new business, and so your success today is a result of the prospecting you did six months ago. Today, you will become skilled at prospecting and learn the 80/20…
0

Sales:Overcoming Objections to Nail the Sale

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number…
0

Risk Management

Risk management has long been a key part of project management and it has also become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings. The risk…
0

Project Management

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This course is not…
0

Problem Solving and Decision making

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes…
0

HR for the Non HR Manager

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk…
0

Hiring for Success

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you…
0

Employee Orientation

An effective human resource professional knows that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff. Performance management begins with an orientation to the organization and the job and continues on a daily basis as employees are trained and coached. A thoughtful new employee…
0

Customer Service-Critical Elements

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
0

Customer Relationship Management

This course will introduce the different facets of CRM and identify who the customers really are. It will also analyze the key components of CRM and explore how it can be integrated within an organization. As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires…
0

Coaching and Mentoring

Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of…
0

Certified Insurance Fraud Professional

The Insurance Institute of East Africa offers professional certification for insurance & investigative professionals geared towards insurance & insurance fraud. Why send your staff out in the field and not train them to recognize and understand insurance or fraud? Investigation training itself is only part of a well-rounded base of…
0

Business Leadership

This training is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility…
0

Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will,…
0

Budgeting and Managing Money

For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit…
0

Executive Certificate in Risk Management and Insurance

This course provides an introduction to insurance principles, underwriting, claims, and risk management. It is ideal for professionals who are new to the insurance business or who work in nontechnical positions in the industry e.g. agents and producers and would like to learn more about the insurance mechanism. It is…
0

Motor Claims Fundamentals

This course enables you to understand and apply principles relating to the investigation and the loss adjustment process for auto claims. Topics include an overview of the various types of claims that are covered under an auto policy, claims handling activities, how to analyze liability in auto claims, the investigation…
0

Underwriting Practices

Underwriting is the process of selecting certain types of risks and rejecting others so the insurance company will have a book of business that will create a profit for the company. Underwriting also involves pricing risks and determining policy terms and conditions. But who decides which risks are acceptable to…
0

Reinsurance for Insurance Practitioners

Reinsurance plays a key role in the world of insurance. As you continue your study, you will see how reinsurance helps insurance companies accomplish their goals and deliver the protection insureds need to achieve and maintain financial stability. It is important, therefore, for every insurance professional, regardless of his or…
0

Risk Management for Insurers

This course provides an introduction to risk management, and then it takes you step-by-step through the risk management process. This process can be applied to both personal and business risks. It presents a variety of options for treating risk situations, with a special emphasis on the need to offer clients…
0

Claim Evaluation and Settlement

The claim handling process involves three primary elements: investigation, evaluation, and settlement (disposition). After investigating a claim and determining that it is covered, either in full or in part, a claim handler will set an appropriate reserve, evaluate the loss to decide how much should be paid on the claim, and settle the claim.…
0

Claim Investigation

The claim handling process involves three primary elements: investigation, evaluation, and settlement (disposition). This course focuses on investigation: gathering pertinent details about the claim to determine whether the loss is covered.
0

Customer Service for Insurers

Every insurance professional who has contact with clients faces the challenge of communicating so clients feel they have received the best service possible. Customer Service for Insurers course will help develop the skills to communicate effectively in every customer interaction. All insurance personnel who work directly with clients can benefit from this course,…
0

Liability Insurance Practices

Liability Insurance Practices is a continuing education course that provides a broad understanding of the main issues involved in liability claims. It examines the claim representative’s role in determining coverage and legal liability for third-party claims, including those affected by homeowners policies and commercial general liability (CGL) coverage. Claim investigation,…
0

Selling Disability Income Insurance

Traditionally, disability income insurance has been the most overlooked insurance need. Statistics show that the possibility of disability is more likely than death at any age before 65. In addition, the costs associated with disability are often greater than the costs associated with death. However, no statistics can tell us…
0

Insurance Fraud Awareness

Most people who purchase insurance and those who make insurance claims are honest. They know the value of insurance, respect it, and would never dream of cheating an insurance company in any way. Still, it’s a sad fact that the insurance industry has for many years been a direct target…
0

Life Concepts

This course provides a comprehensive look at the life insurance industry. The first section of the course focuses on general information about insurance, including insurance, underwriting, and group insurance. The second section explains life insurance, including selling life insurance, policy issuance and delivery, types of insurance policies, policy provisions, policy…
0

Health Insurance Concepts

This course provides a comprehensive look at the health insurance industry. Health insurance products are the subject of this course. Topics include: types of policies, disability income and medical expense insurance, dental insurance. Learn about the industry, marketing, applications, underwriting, group policies, common, required and optional policy provisions, dental insurance…
0

Strategic Planning

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values,…
0

Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will,…
0

Motor Claims Investigation

This is a course in motor claims investigation, one of the most important aspects of property and liability claims adjusting. Simply put, it is the adjuster’s or claim representative’s job to investigate and gather the facts surrounding an accident or loss. Claims adjusters cannot make facts, but they can unearth…
0

Conference and Events Management

Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This course will walk you through the process of event management, from the beginning stages of planning, to the…
0

Motor Claims Practices

This course enables you to understand and apply principles relating to the investigation and the loss adjustment process for auto claims. Topics include an overview of the various types of claims that are covered under an auto policy, how to analyze liability in auto claims, the investigation and valuation of…
0

Foundation Course in Risk Management and Insurance

This course provides an introduction to insurance principles, underwriting, claims, and risk management. It is ideal for professionals who are new to the insurance business or who work in nontechnical positions in the industry and would like to learn more about the insurance mechanism. Through the course, learners will gain…
0

Budgeting and Managing Money

For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit…
0

Project Management

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This course is not…
0

Supervisory Skills Development

This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. It is designed to help learners overcome many of the supervisory problems that they will encounter…
0

Agency Operations and Sales Management

This course focuses on insurance agency formation and the environment in which producers work. It describes and applies organizational management principles to the agency environment, reviews how to develop the public image of the insurance agency with an insurance consumer, and proposes solutions to the various issues agency principals and…
0

Skills for the Administrative Assistant

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The…
0

Sales: Prospecting for Leads Like a Pro

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new business, and so your success today is a result of the prospecting you did six months ago. Today, you will become skilled at prospecting and learn the 80/20…
0

Risk Management

Risk management has long been a key part of project management and it has also become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings. The risk…
0

Employee Orientation

An effective human resource professional knows that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff. Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. A thoughtful new employee…
0

Ethical Guidelines for Insurance Professionals

Ethical behavior is crucial to preserving not only the trust on which insurance transactions are based, but also the public’s trust in our industry as a whole. The Ethical Guidelines for Insurance Professionals learning module was designed specifically for insurance practitioners and uses insurance-based case studies to outline an ethical…
0

Customer Service for Insurance Professionals

Gain an understanding of continuous improvement principles and develop the customer focus you need to attract and keep customers. This course will teach you the continuous improvement principles that will help you attract new clients while retaining current customers. It will provide you with a comprehensive overview of the role…
0

Customer Relationship Management

This course will introduce the different facets of CRM and identify who the customers really are. It will also analyze the key components of CRM and explore how it can be integrated within an organization. As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires…
0

Sales:Overcoming Objections to Nail the Sale

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number…
0

Talent Management

Organizations recognize that they do better business when their people are engaged, motivated, and yes, talented. Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This course will provide you with just what it takes to have…
0

Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done.…
0

Communication Skills for Claims Professionals

One of the biggest concerns in the insurance industry today is “how to create a customer-focused organization”. This question forces insurance companies to take a closer look into their organization to identify where improvements can be made to increase customer satisfaction through better customer service performance. This process includes looking…
0

Stress Management

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This course explores the causes of such stress, and…
0

Problem Solving and Decision making

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes…
0

Hiring for Success

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you…
0

Insurance Fraud for Claims Professionals

The insurance business, by its very nature, is susceptible to fraud. Insurance is a risk distribution system that requires the accumulation of liquid assets in the form of reserve funds that are, in turn, available to pay loss claims. Insurance companies generate a large steady flow of cash through insurance…
0

Coaching and Mentoring

Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of…
0

Claim Handling Fundamentals

To properly handle claims, claim representatives must know how to apply information about the claim and the insurance policy in a systematic process that reinforces good claim handling practices. Factors that affect the claim environment influence claim-handling practices.
0

General Insurance Underwriting Fundamentals

This course covers the key categories of risk and the steps involved in managing risk. It also describes the functions of underwriting, the underwriting process and the most common forms of reinsurance, insurance contracts and processing proposals.
0

Marine Claims Management

A marine insurance policy provides cover against the peril specified in the policy. When these perils and risk cause losses, the insured can claim against the policy. The aim of a marine insurer should not be to thwart customers’ attempts to make legitimate claims against their policies; in fact, it…
0

Selling Smarter

It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The back-slapping, high pressure, joke-telling sales person has disappeared. In his place is a new generation of sales professionals: highly trained and well…
10

Business Leadership

This training is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility…
0

Customer Service-Critical Elements

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
0

Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
0

HR for the Non HR Manager

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk…
0

Underwriting Skills for Agents

Underwriting is a critically important function and is performed each time an insurance application is taken. Its purpose is to determine if applications represent risks acceptable to the insurer to determine whether or not the insurer will issue a policy to an applicant. Underwriting is based on a variety of…
0

Marine Underwriting Management

Some cynics have suggested that the more an underwriter knows the business, the less he or she will be inclined to accept risks and insure. This however, is hardly the way to run a successful insurance business. The essence of underwriting is to assess and accept insurable risks, apply appropriate…
0

Business Process Management

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able…
0

Call Centre Agents Training

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be…
0
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How it Works

One of the most distinctive characteristics of our courses is that they cover the subject area very broadly.

This Course Certificate (sample) is an official Insurance Institute of East Africa (IIEA) credential that confirms that you successfully completed a course on IIEA.

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