Managing Broking Client Claims
Course Overview
This course describes the skills and knowledge required to handle routine retail insurance claims. It includes organising and analysing information to establish probable cause and policy coverage, determining the quantum of claims, and assessing settlement options.
It applies to individuals who use well-developed interpersonal, analytical and communication skills in organisations of various sizes and across a range of retail insurance customer bases.
Learning Objectives
On completion of this course, you'll be able to:-
- Analyse insurance claim to determine validity
- Monitor progress of insurance claim
- Determine scope of insurance claim and settlement options
- Provide claims response to the insured
- Finalise and document settlement decisions.
