Motor Claims Fundamentals

Course Overview

This course enables you to understand and apply principles relating to the investigation and the loss adjustment process for auto claims. Topics include an overview of the various types of claims that are covered under an auto policy, claims handling activities, how to analyze liability in auto claims, the investigation and valuation of auto physical damage claims, claim settlement tactics and resolving disputes with alternative dispute resolution mechanisms.

Learning Objectives

On successful completion of this course, you should be able to know how: -

  • To expedite the completion of claim cases through the application of relevant liability claim theory.
  • Mitigate costly lawsuits by relating best practices to the investigation and management of claims.
  • Resolve claims disputes effectively.
  • Set yourself apart as a valuable contributor to your organization's success with thorough knowledge

Module 1: Course Overview

Module 2: Overview of Auto Accident Claims

Module 3: Claims Handling Activities

Module 4: Automobile Loss Notice Form

Module 5: Claim Handling Process: Acknowledging the Claim

Module 6: Automobile First-Party Losses

Module 7: Motorists Claims

Module 8: Analyzing Auto Law and Liability

Module 9: Rules of the Road for Motorists

Module 10: Liability in Pedestrian, Cyclist, & Commercial Vehicle Claim

Module 11: Liability Involving Passengers

Module 12: Vicarious Liability in Auto Claims

Module 13: Investigation of Coverage and Liability

Module 14: Auto Claim Investigations

Module 15: Auto Liability Claim Investigations; Gathering Evidence

Module 16: Demonstrative, Documentary, and Real Evidence

Module 17: Taking Statements

Module 18: Using Experts

Module 19: An Overview of PIP and MP Claims

Module 20: Investigation of PIP and MP Claims

Module 21: Identifying Bodily Injury Fraud Indicators

Module 22: Definition,Liability Coverage Insuring Agreement & Exclusion

Module 23: Determining What Is an Auto

Module 24: Who Is a "Family Member"?

Module 25: Determining Unauthorized Use of an Insured Vehicle

Module 26: Determining Business Use of a Personal Auto

Module 27: Types of Automobile Physical Damage Claims

Module 28: Investigating Auto Physical Damage Claims

Module 29: Proper Terminology

Module 30: Vehicle Body

Module 31: Structural Components

Module 32: Common Estimating Problems

Module 33: Types of Replacement Parts

Module 34: Total Theft Loss

Module 35: Total Loss of an Auto: Loss Adjustment Process

Module 36: Identifying Property Damage Fraud Indicators

Module 37: Claim Settlement Tactics and Issues

Module 38: Settlement Agreements: General Release of All Claims

Module 39: Overview of Alternative Dispute Resolution (ADR)

Module 40: Insurance (Motor Vehicles Third Party Risks) Act Cap.405

Price: $145

This Course includes:

   Text-based content

   6 Weeks