Motor Claims Investigation

Course Overview

This is a course in motor claims investigation, one of the most important aspects of property and liability claims adjusting. Simply put, it is the adjuster’s or claim representative’s job to investigate and gather the facts surrounding an accident or loss.

Claims adjusters cannot make facts, but they can unearth them. Investigation is the process of unearthing relevant facts. To put claims investigation into its context, the course summarizes the entire claims handling process. It then describes the sources of information often used in investigating claims, including statements and interviews and specific considerations involved in the investigation of motor claims.

Learning Objectives

On completion of this course, "‹ you will be able to understand: -

  • Auto accident claims;
  • Claim Handling Process;
  • How to determine negligence in tort law;
  • Coverage and liability investigation;
  • Auto claim investigations.

Module 1: Course Overview

Module 2: Overview of Auto Accident Claims

Module 3: Claims Handling Activities

Module 4: Negligence in Tort Law

Module 5: Rules of the Road for Motorists

Module 6: Investigation of Coverage and Liability

Module 7: Setting the Scope of the Investigation

Module 8: Auto Claim Investigations

Module 9: Auto Liability Claim Investigations; Gathering Evidence

Module 10: Demonstrative, Documentary, and Real Evidence

Module 11: Taking Statements

Module 12: Obtaining Statements from Insureds, Claimants, and Witnesses

Module 13: Admissibility of Statements and Other Oral Testimony

Module 14: "‹ Critique of Auto Collision Recorded Statement

Module 15: Determining Proximate Cause

Module 16: Using Experts

Module 17: Subrogation Investigation

Module 18: An Overview of PIP and and MP Claims

Module 19: Investigation of PIP and MP Claims

Module 20: Overview of Uninsured and Underinsured Motorists Claims

Module 21: Investigating Uninsured and Underinsured Motorists Claims

Module 22: Identifying Bodily Injury Fraud Indicators

Module 23: Definitions, Liability Coverage Insuring Agreement.

Module 24: Determining Who Is an Employee

Module 25: Who Is a "Family Member"?

Module 26: Determining Unauthorized Use of an Insured Vehicle

Module 27: Determining Business Use of a Personal Auto

Module 28: Types of Automobile Physical Damage Claims

Module 29: Investigating Auto Physical Damage Claims

Module 30: Structural Components

Module 31: Total Theft Loss

Module 32: Identifying Property Damage Fraud Indicators

Module 33: Insurance (Motor Vehicles Third Party Risks) Act Cap.405.

Price: $185

This Course includes:

   Text-based content

   4 Weeks