Claims Negotiation Skills

Description

The focus of this course is on negotiations with insureds and third party claimants, but many of the same principles will apply to other types of negotiations that you may encounter in your work, such as those with your supervisors and co-workers.The course teaches you the goals of successful claim negotiation and the step-by-step negotiation process.You will learn how you will meet these goals by:

• Preparing for negotiation,
• Establishing and maintaining the right climate for negotiation, and
• Working with the other party to reach a quality settlement

Learning Outcomes

• The role of negotiation in claim handling
• Preparing for negotiation
• Establishing the right climate
• Negotiating a quality settlement

Programme Outline